Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sickshotsnz@yahoo.com.
Please note that returns will need to be sent by tracked delivery to our UK returns address at your cost.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sickshotsnz@yahoo.com
Please note that all digital products are not avaialble for refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at sickshotsnz@yahoo.com
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Failed deliveries or returned to sender
Please ensure your name and delivery address is FULL and ACCURATE when placing your order. Please also consider adding telephone numbers to your order. As all orders are printed to order for customers, we do not refund 'returned failed-delivery' or 'returned to sender' or 'refused delivery' orders.
Customs and Duties
The majority of orders are not subject to customs or duties. However, there is a small chance your country's import authority may request import, customs or duties before releasing.
We do not refund any orders that are 'returned to sender' because of non-payment of any tax or duties that are requested by the customs or tax authority in your delivery country.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sickshotsnz@yahoo.com